Information We Collect
Account information: When you sign up, we collect your email address and password (hashed, never stored in plain text). If you upgrade to a paid plan, billing is handled entirely through Stripe — we never see or store your card details.
Status page data: We store the status pages, components, incidents, and subscriber lists you create through our service.
Usage data: We collect basic analytics (page views, feature usage) to improve the product. We do not use invasive tracking or sell your data to third parties.
How We Use Your Information
- To provide and maintain the GreenPing service
- To send incident notifications to your subscribers on your behalf
- To process payments and manage your subscription
- To communicate product updates and important service announcements
- To improve our product based on usage patterns
Data Storage & Security
Your data is stored on Supabase (PostgreSQL) with encryption at rest. Our application is served exclusively over HTTPS. We use industry-standard security practices to protect your information.
Public status pages are cached on edge CDNs for performance and reliability. This means your public status page data may be distributed across multiple geographic locations to ensure maximum uptime.
Subscriber Data
When someone subscribes to your status page, we collect their email address to send incident notifications. Subscribers can unsubscribe at any time via a link included in every notification email. We use double opt-in to confirm subscriptions.
We send transactional emails through Amazon SES. Subscriber email addresses are never shared with third parties or used for marketing purposes.
Third-Party Services
We use the following services, sharing only the minimum data necessary:
- Supabase — database and authentication
- Vercel — hosting and CDN
- Stripe — payment processing
- Amazon SES — email delivery
Data Deletion
You can delete your account and all associated data at any time from your dashboard settings. Upon deletion, we remove all your status pages, components, incidents, subscriber lists, and personal information within 30 days.
Cookies
We use essential cookies only — for authentication (keeping you logged in). We do not use advertising cookies, third-party tracking cookies, or analytics cookies.
Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes via email or a notice on our website. The "Last updated" date at the top of this page reflects the most recent revision.
Contact
Questions about this policy? Email us at privacy@greenping.live